David Flores Jr
OPEN TO NEW OPPORTUNITIES
SALES & OPERATIONS LEADER

Revenue is not
the result.
It’s the proof.

THE 916 PRINCIPLE

26 years building the teams, the systems, and the client trust that turn operations into $18M P&Ls, $27M contracts, and 20 consecutive years ranked #1 across every Alorica site in North America.

GET IN TOUCH LINKEDIN
$0M
LARGEST DEAL
$0M
ANNUAL P&L
0
PEAK TEAM
0+
YEARS #1
David Flores Jr
GENERAL MANAGER
Alorica — Corpus Christi, TX
#1 CLIENT SATISFACTION #1 KPI RANKINGS CPCU CERTIFIED 50+ LEADERS DEVELOPED 780 SEATS BUILT
ALORICA· FIRST DATA CORP· AMERICAN EXPRESS· ACCREDO· EVERNORTH· CIGNA· HEB GROCERY· DEL MAR COLLEGE· ALORICA· FIRST DATA CORP· AMERICAN EXPRESS· ACCREDO· EVERNORTH· CIGNA· HEB GROCERY· DEL MAR COLLEGE·
ABOUT

I build operations that close deals and keep clients.

For 20 years at Alorica, I ran the highest-performing site in the company. Not because I had the best technology or the biggest budget. Because I built leaders who knew how to deliver.

I closed a $27M annual contract with Accredo by flying to their office and sitting with their team when every other vendor sent a deck. I built a 58,000 sq ft contact center with 780 seats for a single program win — on time, under budget.

Before Alorica, I managed enterprise accounts at First Data Corporation, working with clients like American Express. The pattern was the same across both companies: show up, do the work, earn the trust, let the numbers speak.

$18M annual P&L. #1 in KPIs. 50+ leaders developed. That’s what sustained execution looks like.

26
David Flores Jr
“
You do not scale with systems.
You scale with leaders.
— THE 916 PRINCIPLE — DAVID FLORES JR
KEY METRICS

Performance at Scale

$27M
Largest Annual Contract
Accredo / Evernorth / Cigna healthcare BPO program, closed through direct relationship selling
CORPUS CHRISTI
$18M
Annual P&L Managed
Full site operations, multi-program, delivered to target every single year for two decades
ALORICA
916
Peak Team Size
Five concurrent programs, all operating at #1 KPI standard simultaneously
5 PROGRAMS
780
Seats Built from Zero
58,000 sq ft contact center constructed for a single program win, on time and under budget
GROUND-UP
#1
All Alorica Sites
KPI performance ranking, every year for 20 consecutive years across the full North American network
20 YEARS
#1
Client Satisfaction
All vendor partners, consecutive rankings for the full 20-year tenure at Alorica
CONSECUTIVE
50+
Leaders Developed
Frontline supervisors promoted into director and senior management roles through intentional mentorship
PIPELINE
CPCU
Chartered Professional
Chartered Property Casualty Underwriter — insurance, risk management, and compliance credential
CERTIFIED
20-YEAR PERFORMANCE

Consistent #1 Rankings

Every year for two decades, the Corpus Christi site ranked #1 across all Alorica locations in KPIs and client satisfaction. This is what sustained execution looks like — not one great quarter, but twenty consecutive years.
TOP 90% 75% 50% 9704 9805 9606 9907 9708 9809 #110 9911 9812 9713 9914 #115 9816 9717 9918 9819 #120 9921 9722 9823 KPI PERFORMANCE RANK — All Alorica Sites #1 SITE NATIONALLY
CAREER

Experience

General Manager
ALORICA
2004 – 2024
MANDATE: OWN THE SITE. BUILD THE TEAM. CLOSE THE REVENUE.
Led all site operations, enterprise sales, client management, and full P&L for Alorica’s top-performing contact center. Closed a $27M annual contract with Accredo (Evernorth / Cigna) through direct relationship selling. Built a 780-seat, 58,000 sq ft facility from the ground up for a single program win and delivered it on time and under budget. Managed a 916-person team across five concurrent client programs. Developed 50+ leaders from frontline supervisors into senior operational managers. Maintained the #1 KPI and client satisfaction ranking across all Alorica sites for 20 consecutive years.
$27M DEAL $18M P&L 916 TEAM 780 SEATS BUILT #1 RANKED 20 YEARS
Account Manager
FIRST DATA CORPORATION
1999 – 2004
MANDATE: MANAGE ENTERPRISE ACCOUNTS. CLOSE MULTI-YEAR CONTRACTS.
Managed enterprise client relationships and BPO service delivery for Fortune 500 accounts including American Express. Sold insurance and BPO services through consultative selling methodology. Negotiated multi-year contracts and rate structures. Built the commercial foundation that informed 20 years of operational leadership at Alorica.
AMEX ACCOUNT ENTERPRISE BPO CONTRACT SALES
Sales Representative
HEB GROCERY COMPANY
1995 – 1999
MANDATE: MANAGE ACCOUNTS. DRIVE VOLUME. BUILD THE FOUNDATION.
Managed retail accounts and client relationships within HEB’s operations network. Developed the fundamental commercial skills — negotiation, relationship management, consultative selling — that became the foundation of a 26-year leadership career.
RETAIL SALES ACCOUNT MGMT
PROFICIENCY

Core Competencies

Enterprise Sales & Deal Closing95%
Operations & P&L Management94%
Team Leadership (900+ Reports)93%
Client Retention & Satisfaction92%
Site Buildout & Program Launches90%
Workforce Planning & Optimization88%
Contract Negotiation87%
Quality Frameworks & Compliance85%
ALORICA FIRST DATA AMERICAN EXPRESS ACCREDO EVERNORTH / CIGNA HEB GROCERY
GET IN TOUCH

Ready to build something
that lasts.

26 years of delivering #1 results. Remote, Corpus Christi, or wherever the work is. Base target: $100K+.

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